Frequently Asked Questions

What’s included in the Basic Bookkeeping package? 

Every month we will categorize all business related income and expense transactions and issue you a monthly financial statement consisting of a Balance Sheet and a Profit and Loss. These reports will help you understand your business past to make decisions on your business future. They are required in order to do any tax planning or to fund your business with mid-year loans. Unlimited email and text support is also included.

 

 

What’s not included in the Basic Bookkeeping package?

Anything above and beyond basic tracking of income and expense items for the month is not included in the monthly price above. However, additional services are available as an add-on to your basic bookkeeping package. These add-on's include: accrual basis accounting, detailed financials showing class tracking or job profitability, invoicing, bill payment, payroll, and legal help. Monthly strategy sessions are also available for additional fees.

 

 

How do I request additional services?

Once you have selected to enroll in the Basic Bookkeeping package, you will have an opportunity to review additional services in more detail and select those that suit your business best. You may also request services via email at any time! We are here to help!

 

 

What qualifications does your team have?

Our team members are Certified Quickbooks Pro-Advisors with business administration degrees who operate their own small businesses and/or manage other businesses outside of bookkeeping. You can rest assured that you are working with the highest quality professionals. We also belong to a large network of legal and financial professionals, including accountants and CPAs, so if there is a question we have not seen before, we have a lot of resources in our back pocket to find an answer for you fast.

 

What information do I need to share?

Ideally, our bookkeeping team will need access to your business bank and credit card accounts in order to efficiently complete your monthly financials. Many banks allow for accountant (read-only) access to bank accounts. This access helps us to keep our fees affordable and our efficiency high. More information may be required if you elect to have our team handle your accounts receivable, payroll, and/or sales input.

 

 

If I have a question, how long does it take to get an email response?

We pride ourselves in being very responsive to our clients important inquiries. We strive to respond within 24 hours AT MOST (except over weekends and holidays). If we are very busy, we will respond to let you know we've received your email and will address it shortly.

 

 

What hours do the bookkeepers and other team members work?

Due to the flexible nature of bookkeeping work, many team members work various hours of the day and night. However, we use standard M-F 8-5 work hours to address emails and phone calls.

 

 

Is Quickbooks Online required for the Basic Bookkeeping package?

Yes. Our team must use Quickbooks Online in order to handle the bookkeeping. Versions - Essentials, Plus, or Advanced are all acceptable. Simple Start or Quickbooks Self Employed are not. If you have a current subscription, you are ahead of the game. No need to get another subscription. If you do not currently have a subscription, the on-boarding videos will walk you through how to get that setup. We are able to offer 30% off to our new clients for 12 months (billed to client) or 20% off for the life of your subscription if billed through us. This is the best discount you can get with Quickbooks Online. We highly recommend signing up for Essentials or Plus to start.

 

 

Do you require a contract?

Nope! No contract is required. Billing is monthly and you can cancel without future billing by emailing us by the 25th of the month. However, there are no partial month refunds – once work is started, there are no prorated refunds.

 

Is an engagement letter required?

Yes, an engagement letter is required. A signed terms and conditions document will act as our official engagement letter. You may be asked to sign future engagement letters via electronic signature for any additional services as well.

 

What is required of me?

We do not offer refunds or pro-rated refunds for the current month billed or work completed, but you can cancel anytime. The client must inform All Things Accounted For Bookkeeping Services in writing of intent to cancel by the 25th of any given month to avoid being billed for future months by emailing us at Tracy@AllThingsAccountedForBookkeeping.com. We do want to provide world class service to you but we cannot do that without the proper documents and items requested during onboarding and in the future. We also cannot read minds so there will be various questions asked throughout the month to make sure we are categorizing things appropriately. Timely responses are appreciated.